Active listening separates good salespeople from great ones.
Here's how to identify this crucial skill during hiring:
3. Ask for Summaries š After complex discussions, have candidates recap key points. Look for accurate summaries and reframed issues.
4. Watch Non-Verbal Cues š¤ Eye contact, facial expressions, and note-taking can reveal genuine engagement.
5. Test Retention and Connection š§ Say: "Earlier, you mentioned [specific point]. How does that relate to [current topic]?" Strong listeners will effortlessly connect the dots, showing they've been actively processing information.
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