Interview intelligence platforms are rapidly becoming the go-to tools for HR professionals and hiring managers eager to streamline the hiring process. By instantly generating AI-powered interview questions, these platforms promise to revolutionize the way we hire. But are they truly enhancing interview intelligence—or might they be sabotaging your hiring efforts?
Let’s unpack this.
Interview intelligence platforms enable quick generation of standardized AI-driven interview guides. This saves significant time and resources, particularly beneficial for high-volume recruiting scenarios.
Using an interview intelligence platform that creates AI-generated questions ensures all candidates face the same structured questions, fostering fairer and more objective evaluations.
AI-generated interview questions help interviewers who might lack preparation time or experience by providing insightful and professionally structured questions derived from extensive data.
Despite these appealing advantages, there are significant pitfalls lurking beneath the surface:
Here's a reality check: many AI-generated questions are painfully predictable. For instance, I asked ChatGPT, "What questions can I ask during an interview for a sales representative position to tap into the candidate's true motivations?" One response was:
"Where do you want to be professionally in the next 3-5 years, and how does this role align with that?"
Sound familiar? It’s basically another version of the dreaded, "Where do you see yourself in five years?" Candidates come prepared with polished, scripted answers, draining the value from these questions. This occurs because AI models generate questions based on patterns learned from vast amounts of existing data, often reflecting the most common and frequently used interview questions.
Expert Insight: Define clearly what kind of motivation you’re assessing—whether hustle, growth mindset, or sales drive. For instance, a better growth mindset question might be:
"How do you actively keep updated with sales trends?”
Key takeaway: Predictable AI-generated questions lead to rehearsed answers, limiting your ability to genuinely assess candidates.
2. Leading the Witness
AI questions often inadvertently give away the desired answer. For example, a question generated by a leading interview intelligence platform to assess detail orientation was:
"How do you make sure you consistently provide quality work?"
See the problem? It assumes the candidate consistently provides quality work. The candidate then simply tells you what they think you want to hear.
Expert Insight: Instead, put candidates in situations where they need to demonstrate the skill directly. For example, simulate a detailed customer call and observe whether the candidate captures relevant details accurately.
3. Over-Reliance on Past Experiences
Behavioral questions have long been a hiring staple, but many interview intelligence platforms lean heavily on them—sometimes too heavily. At the pace the world of work is changing - past experiences don’t always predict future performance.
One interview intelligence platform generate this question with AI for assessing business acumen:
"Tell me about a time when you conducted a competitive analysis. What steps did you take, and what were your key takeaways?"
But methods used in the past might no longer apply today because modern roles increasingly require proficiency with advanced, rapidly evolving tools and technologies, such as real-time analytics platforms, market intelligence software, and AI-driven competitive intelligence solutions.
Expert Insight: Ask candidates to perform a mini competitive analysis relevant to your current market to evaluate real-time skills rather than just past accomplishments.
Not exactly. But consider this balanced, hybrid approach:
The ideal strategy blends human expertise with AI efficiency. Start with a robust skills taxonomy and diagnostic questions crafted by expert IO psychologists, then scale using AI under careful expert monitoring.
Hiring great talent starts with asking great questions.
Want to improve your interview intelligence and avoid costly hiring mistakes? Reach out to Informed Decisions today.