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Utilizing Informed Decisions
Interview Intelligence for
Data-Driven Decisions for
Fraud Analytics Positions at Forter

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Informed Decisions Interview Intelligence - Interview Platform
Forter
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Karin Agajany - Analytics Manager at FORTER
"Using Informed Decisions Interview Intelligence has significantly transformed our hiring process, enabling us to make more accurate decisions based on data and streamlining the entire interview process."
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-1 day
Saved per Hire
-15%
Reduction in Turnover Rates
+25%
Increase in Gender Diversity Hires

About Forter

Forter is a software as a service (SaaS) company that provides fraud prevention technology for online retailers and marketplaces. In the recent years, after raising substantial capital, Forter needed to hire top talent with speed for their core Fraud Analytics positions.
Company
Forter
Headquarters
New York
Founded
2013
Company Size
500-1000 employees
Industry
E-Commerce

Challenges

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Quality of Hire

An unstructured interview process resulted in mis hires.
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Process Length

The process included 3 professional tasks and 3 interviews - making it long and time consuming for both candidates and interviewers.
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Onboarding New Interviewers

The interview process was not standardized, which made it challenging to transfer knowledge to new interviewers, to scale the interviewing team, and to assess candidates in a consistent manner.

Process

Profiling

Defining the critical hard and human skills for the positions, as well as values and 
motivations.
Fraud analyst job profile

Interview Process Launched on ID Interview Intelligence

Each skill from the profile has been mapped to its relevant interview on the Informed Decisions' platform so that each skill will be assessed by multiple tools and perspectives.
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ATS Integration

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Candidates automatically open on ID platform
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All interviews can be accessed through greenhouse
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Interview summaries are fed back into greenhouse.

Results

3 Months In

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Shorter interview process - more candidates are being screened out in the first interview.
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From 3 tasks to 2 - from mostly manual assessment of the tasks to mostly automated.
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Standardized process that allows to onboard new interviewers quicker
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Skills - based questions and scoring rubrics assists new interviewers align on the critical skills and how they should be evaluated.
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Individual Feedback Reports
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Each interviewer on the interviewing team receives a periodic report with key actionable insights into their strengths and biases:
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One interviewer discovered she was giving lower scores to candidates she interviewed in the afternoons compared to the mornings. Based on the actionable insights from the Informed Decisions Platform on how to reduce this bias, she was able to eliminate it in the subsequent interview round!
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Two interviewers, one female and one male, were surprised to learn that, even though they identify themselves as feminists, they consistently give lower interview scores to female candidates.
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Another interviewer was pleased to learn that there's a strong correlation between his methodical approach to documenting and scoring interview questions and his ability to hire top-performing candidates.
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Team feedback Report
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Data from the entire interview team is aggregated to provide Talent Acquisition and the business with insights into the key behaviors that contribute to hiring more diverse and qualified candidates. This data also reveals the prevailing biases within the team that might impede these efforts.
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Top interviewers are recognized for their best practices. At Forter, they chose to publicly acknowledge these accomplishments and reward top interviewers with a gift certificate. This fosters healthy competition among the team, encouraging them to embrace positive interview behaviors and strive for the "Top Interviewer" title.
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While constantly growing their team of interviewers, Forter analytics team is now able to make a data-driven decision on whom the new interviewers should be shadowing and what are the most important interview techniques to be taught during the onboarding process.
Informed Decisions Interview Intelligence - Interview Platform

6 Months In

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Quality and Diversity of Hire Measurment
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By leveraging the Quality of Hire and diversity metrics presented in the Informed Decisions Platform reports, Forter can now monitor its progress towards more equitable hiring. This also provides a clear insight into the relationship between individual interviewers, types of interviews, assessed skills, posed questions, and the resulting quality and diversity of hires. This data-driven approach enables Forter to continually refine and improve the interview process.
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Informed Decisions

12 Months In

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New hire turnover rate declined by 15%.
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Time to hire declined by 1 day per hire.
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Top performers rate among new hires increased by 7%.
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Gender diversity amongst new hires has increased by 25%.
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