Each interviewer on the interviewing team receives a periodic report with key actionable insights into their strengths and biases:
One interviewer discovered she was giving lower scores to candidates she interviewed in the afternoons compared to the mornings. Based on the actionable insights from the Informed Decisions Platform on how to reduce this bias, she was able to eliminate it in the subsequent interview round!
Two interviewers, one female and one male, were surprised to learn that, even though they identify themselves as feminists, they consistently give lower interview scores to female candidates.
Another interviewer was pleased to learn that there's a strong correlation between his methodical approach to documenting and scoring interview questions and his ability to hire top-performing candidates.
Data from the entire interview team is aggregated to provide Talent Acquisition and the business with insights into the key behaviors that contribute to hiring more diverse and qualified candidates. This data also reveals the prevailing biases within the team that might impede these efforts.
Top interviewers are recognized for their best practices. At Forter, they chose to publicly acknowledge these accomplishments and reward top interviewers with a gift certificate. This fosters healthy competition among the team, encouraging them to embrace positive interview behaviors and strive for the "Top Interviewer" title.
While constantly growing their team of interviewers, Forter analytics team is now able to make a data-driven decision on whom the new interviewers should be shadowing and what are the most important interview techniques to be taught during the onboarding process.
By leveraging the Quality of Hire and diversity metrics presented in the Informed Decisions Platform reports, Forter can now monitor its progress towards more equitable hiring. This also provides a clear insight into the relationship between individual interviewers, types of interviews, assessed skills, posed questions, and the resulting quality and diversity of hires. This data-driven approach enables Forter to continually refine and improve the interview process.